Loews Miami Beach Hotel Sales Team

The IRF is pleased to be working with the exceptional Loews Miami Beach Hotel sales team for the 2019 IRF Invitational. Meet their team below:

Michael Macia
Director of Sales

With 16 years of hospitality experience under his belt, Michael has served on the sales team for major brands including DoubleTree, Hilton, Marriott and Westin. A Miami native with a love for cars, fishing and family, Michael started out in the industry as a Front Desk Agent at the DoubleTree Coconut Grove.

What is your favorite thing about the Loews Miami Team?
Our team is made up of a great mix of personalities which all complement one other. All of our managers are seasoned leaders who could work anywhere, yet they choose to work at Loews Miami Beach Hotel. We have an incredible culture which starts with our Managing Director, Alex Tonarelli, who joined the team 18 years ago as a Director of Sales. All of the operational leadership understand the value of a group customer and they work very hard to deliver an exceptional service experience from pre arrival to departure.

What is your favorite indulgence?
Currently….working out!

Something very little people know about you?
I am half Cuban and the other half is Irish/British.

If you could travel to anywhere in the world, where would you go?
Bora Bora or Maldives

Felix Llibre
Associate Director of Sales

A Miami native, who’s worked for Marriott International and Fontainebleau Miami Beach Hotel prior to joining the Loews Miami Team, Felix’s first job in the hospitality industry was a not in operations, but rather as an outsourced contractor. He was an electrical contractor’s assistant for one summer and built the electrical system for what would become a hotel in Little Havana.

What is your favorite thing about the Loews Miami Team?
Our people are our greatest asset and biggest differentiator. We all believe in the same principles and fundamentals needed to care for others and each other. It’s in our DNA. We put people first, have an unlimited desire to satisfy our guests and work vigorously to earn and keep their trust.

What is your favorite indulgence?
A good cigar

Something very little people know about you?
I’m an open book.

If you could travel to anywhere in the world, where would you go?
I hope to travel to South Africa one day.

What is your favorite personal quote?
You've got to be very careful if you don't know where you are going, because you might not get there. –Yogi Berra

Nyki Goddard
Director of National Accounts

Born and raised in Miami, FL, Nyki brings a wealth of hospitality sales experience to Loews Miami Beach Hotel, having been part of the sales teams for notable hotel brands including Westin, Hyatt and Fairmont. Her first job in the hospitality industry was at Fairmont Turnberry Isle in Aventura, FL, where she started as a Management Trainee which led her to be a Conference Services Manager.

What is your favorite thing about working at Loews Miami Beach Hotel?
It truly feels like family working alongside the team every day!

What is your favorite indulgence?
French fries.

Something very little people know about you?
If I told you, then everyone would know!

If you could travel to any place in the world, where would you go?
I would travel to Bora Bora.

What is your favorite personal quote?
“Worrying is like a rocking chair. It gives you something to do, but gets you nowhere.”

Tiffanie Story-Novack
Director of National Accounts

An Oklahoma native with a career that includes working for acclaimed brands such as Waldorf Astoria and the Diplomat Resort, Tiffanie brings boundless enthusiasm and proven results to the Loews Miami Sales Team. Her first job in the hospitality industry was playing the Easter Bunny at Easter brunch at the Marriott in Tulsa, Oklahoma; and since then, it’s been a great journey in the world of hotel sales!

What is your favorite thing about the Loews Miami Team?
The diversity of people is what makes Loews Miami Beach so unique!

What is your favorite indulgence?
I love painting in my She Shed with a glass of wine and hiking with my husband, son and dog in Washington State.

Something very little people know about you?
I am currently studying Italian and my favorite place to be is in nature.

If you could travel to anywhere in the world, where would you go?
I would go hiking in the Dolomites of Italy.

What is your favorite personal quote?
“The best and most beautiful things in the world cannot be seen or even touched they are felt with the heart.” - Helen Keller

Brian Conboy
Director of National Accounts

As Brian says it, he’s “a Florida boy all the way,” hailing from Titusville, FL. Brian’s first industry job was working as a golf cart attendant at The Ritz-Carlton Golf Club in Orlando. Since then, he’s gone on to serve on the sales teams for The Diplomat Beach Resort, Harbor Beach Marriott Resort & Spa, Marriott’s Regional Sales Office and the Ritz-Carlton Golf Club.

What is your favorite thing about the Loews Miami Team?
The Loews Miami Team is truly service oriented, taking great pride in making sure every program and guest has a memorable experience.

What is your favorite indulgence?
Ice Cream - ALL DAY! Especially the Abuela Maria and the coffee ice cream at Miami Joe’s at Loews Miami!

Something very little people know about you?
I am 50% Colombian. My mother was born in Barranquilla, Colombia, along with her 9 brothers.

If you could travel to anywhere in the world, where would you go?
I would love to go to Singapore.

What is your favorite personal quote?
Champions don’t show up to get everything they want. They show up to give everything that they have.

Sue-Ann Ryan
Director of National Accounts

Born on the beautiful island of Jamaica, Sue-Ann moved to Philadelphia after graduating from high school and found her way to Miami years later, where she began her career in hospitality as a Reservation Group Coordinator for Fontainebleau Hilton Resort (now Fontainebleau Miami Beach Hotel). Since then, she’s held sales positions with well-known brands including Sheraton and Westin.

What is your favorite thing about the Loews Miami Team?
My favorite thing about being a part of this team is the overall passion and love for working here that everyone shows. We take care of each other and our guests.

What is your favorite indulgence?
Pringles and Jamaican patties are my favorite!

Something very little people know about you?
I love hiking and rock climbing and have hiked up Blue Mountain in Jamaica.

If you could travel to anywhere in the world, where would you go?
The Fiji Islands.

What is your favorite personal quote?
“With the new day comes new strengths, new thoughts, new ideas.”

Jon Adams
Director of Midwest Accounts

Originally from Louisville, KY, Jon began his career in hospitality as a Human Resources Assistant at the Sheraton World in Orlando, FL. Since then, he’s held sales roles with notable hotel brands including Kessler Hotels, Westin, Disney Resorts, Marriott and Ritz-Carlton.

What is your favorite thing about the Loews Miami Team?
We’re an aggressive team that go after the business that we want, but we still have fun along the way.

What is your favorite indulgence?
Pizza!

Something very little people know about you?
I played college basketball at Western KY University.

If you could travel to anywhere in the world, where would you go?
Italy and wine country!

What is your favorite personal quote?
Prior planning prevents possible problems.

Maria Saavedra
Director, International Group Sales

A native of Colombia with 19 years of industry sales experience, Maria began her career in hospitality with Marriott and since then has worked for notable hotel brands including Fontainebleau Miami Beach, Rose Hotels & Resorts and Caribe Royale. Let’s get to know Maria a little bit better…

What is your favorite thing about the Loews Miami Team?
The continuous support, interaction, co-creation and communication within our team enable us to breathe life into all of our events and make them a complete success!

What is your favorite indulgence?
Dark chocolate truffles are my favorite.

Something very little people know about you?
When I was growing up, I was a world competitive swimmer for Colombia.

If you could travel to anywhere in the world, where would you go?
I would love to travel to the Maldives.

What is your favorite personal quote?
Life’s too short to wake up with regrets. So love the people who treat you right, forgive the ones who don’t and believe that everything happens for a reason. If you get a chance, take it. If it changes your life, let it. Nobody said it’d be easy, they just promised it would be worth it. – Dr. Seuss